Upgrade not working
I recently upgraded my Mweb contract to 10 meg line - but my internet speed is nowhere close to that.<br> I sent e mails on Monday 30 Nov stating my problem and to date no one has come back to me to tell me what the problem is? It has now been 2 weeks and I am paying a higher amount for a service that I not getting.<br> I have sent 10 - 12 e mails and I have phoned and still nobody is interested in my issues!
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Mweb's replyOfficial
15 Dec 2015, 13:01Hello SHIRL118,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will remain your point of contact until this is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will remain your point of contact until this is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply15 Dec 2015, 13:01
Official
Hello SHIRL118,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will remain your point of contact until this is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will remain your point of contact until this is resolved.
Kind regards
MWEB Client Services
Best regards,