CC
Chabani C
1 reviews | Active since Apr 2026
01 Apr 2026, 11:49
upfront payment
They asked for an upfront fee before they can provide service, which i was sceptical about it. This morning they asked the same money i paid, they don't want to speak to me whenever i try to reach them. All i need is my money right now. They are not good people.
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Mweb's replyOfficial
01 Apr 2026, 12:44Hello Chabani. We understand how concerning this must feel, especially when you’re seeing what appears to be a duplicate charge and are unable to get clarity straight away. The amount you’re referring to is the once-off order processing fee for the LTE service. This fee covers the setup and activation of your service, including provisioning on the network, SIM configuration, and preparing your account for use. It is not a recurring charge and should only be billed once at the start of your service. If you believe you have been charged more than once, we would like to review this for you urgently. Please send us a private message with your account details so we can verify the charges and ensure everything is correctly aligned.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 12:44
Official
Hello Chabani. We understand how concerning this must feel, especially when you’re seeing what appears to be a duplicate charge and are unable to get clarity straight away. The amount you’re referring to is the once-off order processing fee for the LTE service. This fee covers the setup and activation of your service, including provisioning on the network, SIM configuration, and preparing your account for use. It is not a recurring charge and should only be billed once at the start of your service. If you believe you have been charged more than once, we would like to review this for you urgently. Please send us a private message with your account details so we can verify the charges and ensure everything is correctly aligned.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team