Updated Rating - but could be better...

Updating since my last review from 1 Star to 3 Stars. As once I started losing my temper, things started moving and then moved well but a pity it came at a cost of me having to be an unpleasant person. The BIG problem with Mweb is that there is no proper direct line of communication for customers. If you phone the call center, you have to wait at least 15 to 20 minutes to be able to speak to someone. If they could improve this level of service, one may be able to rate them 5 stars.