Unwillingness to rectify

We changed our package at the beginning of this month. From that date we have NOT had a stable line. Line speeds alternate so rapidly that we connect but cannot either upload or download other then in very short spurts. We have spent literally hours on the telephone with MWEB trying to resolve this. It has been over two weeks. Every time we phone [2 - 6 times a day] we speak to a different \consultant". This service is unacceptable. Mweb is \""blaming\"" Telkom. We pay MWEB for the service not Telkom. Mweb checked the line status and gave us the package. They are responsible to resolve this."""