1 reviews | Active since Apr 2017
Unusable Internet
<p>I have been experiencing unusable internet since the beginning of the month. Numerous calls to there faults department have all lead to nothing. Every call is the same test with no resolution. I am currently dealing with the 'advanced support' division (huh?) but in the persons own words 'I dont know why its so slow'.</p> <p> </p> <p>I have cancelled the service and been roped into the whole calendar months cancellation bs. However the service only expires at the end of may and I will keep phoning daily untill this issue is resolved or i am refunded in full for the time im without internet.</p> <p> </p> <p>Please do not contemplate using MWEB!!!!!!</p>
Good Day Ratmantoo,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
The usage statistics on your account is high and not showing a connection operating at less than 1Mbps.
We have requested the test results again and for you to include a netstat.
Once we receive the results, will we make contact with you again.
Kind regards
MWEB Client services
Good Day Ratmantoo,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
The usage statistics on your account is high and not showing a connection operating at less than 1Mbps.
We have requested the test results again and for you to include a netstat.
Once we receive the results, will we make contact with you again.
Kind regards
MWEB Client services
Sent as requested
Pity I cant post the results here aswell.......check out the do gaming forums!
Sent as requested
Pity I cant post the results here aswell.......check out the do gaming forums!
Thanks for the reply.
I checked your account and have not received the test results via email, as discussed.
A request has now been submitted to our network team in order to enable monitoring on your account.
That way we can see exactly what is running on your connection when the testing is done and the speeds at which the different protocol peaks.
The results will be provided to you on Monday.
Kind regards
MWEB Client Services
Thanks for the reply.
I checked your account and have not received the test results via email, as discussed.
A request has now been submitted to our network team in order to enable monitoring on your account.
That way we can see exactly what is running on your connection when the testing is done and the speeds at which the different protocol peaks.
The results will be provided to you on Monday.
Kind regards
MWEB Client Services