1 reviews | Active since Nov 2017
Unsuccessfully trying to set up account, get internet service and router.
I am extremely frustrated with the lack or service. How does Mweb stay in business. I am simply try to get a router and internet. The following is a list of complaints I have:
1. Slow communication, It takes almost a week to get any kind of feedback. I have been trying to get your service for almost a month now. 2. Service agents DO NOT READ emails and reply to any questions that are asked???? 3. Information given is misleading and processes not explained. 4. I am given a form to fill out with: Someone else's personal information. (I am sure they will not be impressed if I contact them to tell them how I got it.) All the information given to you has been provided in detail, including copies of ID and a proof of address.
I trust that I have made my concerns/complaint clear and will be contacted by management and not an agent(1 contact person not 3).
Frustrated
Good day imogentv5
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been address and forwarded to the relevant persons.
They will be in contact with you to explain the next step in the process and to complete the order in the soonest possible time.
They will also remain in contact with you until that matter is resolved.
Kind regards
MWEB Client Services
Good day imogentv5
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been address and forwarded to the relevant persons.
They will be in contact with you to explain the next step in the process and to complete the order in the soonest possible time.
They will also remain in contact with you until that matter is resolved.
Kind regards
MWEB Client Services