BL
Basetsana Let’s
1 reviews | Active since Mar 2026
24 Mar 2026, 10:04
Unsuccessful cancellation
What a horrible service. I have been trying to cancel my subscription. I call every single day and hold for over an hour each day only for the agent to drop my call. I hate that the are going to bill me after I have clearly stated on the app that I want to cancel. Now I get an sms saying I need to validate that on a call but they are unreachable. Trashy service 🚮🚮
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Mweb's replyOfficial
24 Mar 2026, 10:31Hi Basetsana,
We understand how incredibly frustrating it must be to try and cancel your subscription and face repeated long hold times, dropped calls, and difficulty reaching a representative. It’s completely understandable that this experience has caused stress and disappointment, especially when you’ve clearly indicated your wish to cancel but have not been able to complete the process. No one should have to spend hours navigating this just to manage their own account.
To assist you, arrangements have been made for our Cancellations Team to contact you as soon as possible to ensure your cancellation is processed efficiently. If you require any additional support, you can send a direct message on Hello Peter, and the team will provide personalised assistance.
Your feedback is extremely valuable and highlights areas where the experience needs improvement, helping us enhance support for all customers.
Kind regards,
Mweb Team
We understand how incredibly frustrating it must be to try and cancel your subscription and face repeated long hold times, dropped calls, and difficulty reaching a representative. It’s completely understandable that this experience has caused stress and disappointment, especially when you’ve clearly indicated your wish to cancel but have not been able to complete the process. No one should have to spend hours navigating this just to manage their own account.
To assist you, arrangements have been made for our Cancellations Team to contact you as soon as possible to ensure your cancellation is processed efficiently. If you require any additional support, you can send a direct message on Hello Peter, and the team will provide personalised assistance.
Your feedback is extremely valuable and highlights areas where the experience needs improvement, helping us enhance support for all customers.
Kind regards,
Mweb Team
Mweb's reply24 Mar 2026, 10:31
Official
Hi Basetsana,
We understand how incredibly frustrating it must be to try and cancel your subscription and face repeated long hold times, dropped calls, and difficulty reaching a representative. It’s completely understandable that this experience has caused stress and disappointment, especially when you’ve clearly indicated your wish to cancel but have not been able to complete the process. No one should have to spend hours navigating this just to manage their own account.
To assist you, arrangements have been made for our Cancellations Team to contact you as soon as possible to ensure your cancellation is processed efficiently. If you require any additional support, you can send a direct message on Hello Peter, and the team will provide personalised assistance.
Your feedback is extremely valuable and highlights areas where the experience needs improvement, helping us enhance support for all customers.
Kind regards,
Mweb Team
We understand how incredibly frustrating it must be to try and cancel your subscription and face repeated long hold times, dropped calls, and difficulty reaching a representative. It’s completely understandable that this experience has caused stress and disappointment, especially when you’ve clearly indicated your wish to cancel but have not been able to complete the process. No one should have to spend hours navigating this just to manage their own account.
To assist you, arrangements have been made for our Cancellations Team to contact you as soon as possible to ensure your cancellation is processed efficiently. If you require any additional support, you can send a direct message on Hello Peter, and the team will provide personalised assistance.
Your feedback is extremely valuable and highlights areas where the experience needs improvement, helping us enhance support for all customers.
Kind regards,
Mweb Team