BM
Busisiwe M
1 reviews | Active since Jun 2013
28 Apr 2026, 10:56
Unstable network
Please cancel my account or get your technician to come check what's going on. YOur wifi is not stable at all, every single it's gets disrupted so many times. I'm tired of complaining about this wifi. Please sort it out. I've tried everything and problem persists. My account is ***7
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
28 Apr 2026, 11:05Hi Busisiwe,
Thank you for taking the time to share your experience with us. We understand how exhausting and frustrating it is to deal with ongoing unstable WiFi, especially after trying everything on your side and repeatedly raising the same concern.
We are keen to assist and want to take proper ownership of this. To help us investigate this thoroughly and determine whether a technician visit is required or further line checks are needed, please send us a direct message with a detailed description of the disruptions you’re experiencing, including how often the connection drops and what troubleshooting steps you’ve already completed. This will allow the technical team to act with the right context and urgency.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We understand how exhausting and frustrating it is to deal with ongoing unstable WiFi, especially after trying everything on your side and repeatedly raising the same concern.
We are keen to assist and want to take proper ownership of this. To help us investigate this thoroughly and determine whether a technician visit is required or further line checks are needed, please send us a direct message with a detailed description of the disruptions you’re experiencing, including how often the connection drops and what troubleshooting steps you’ve already completed. This will allow the technical team to act with the right context and urgency.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 11:05
Official
Hi Busisiwe,
Thank you for taking the time to share your experience with us. We understand how exhausting and frustrating it is to deal with ongoing unstable WiFi, especially after trying everything on your side and repeatedly raising the same concern.
We are keen to assist and want to take proper ownership of this. To help us investigate this thoroughly and determine whether a technician visit is required or further line checks are needed, please send us a direct message with a detailed description of the disruptions you’re experiencing, including how often the connection drops and what troubleshooting steps you’ve already completed. This will allow the technical team to act with the right context and urgency.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We understand how exhausting and frustrating it is to deal with ongoing unstable WiFi, especially after trying everything on your side and repeatedly raising the same concern.
We are keen to assist and want to take proper ownership of this. To help us investigate this thoroughly and determine whether a technician visit is required or further line checks are needed, please send us a direct message with a detailed description of the disruptions you’re experiencing, including how often the connection drops and what troubleshooting steps you’ve already completed. This will allow the technical team to act with the right context and urgency.
Kind regards,
Mweb Team
BM
Busisiwe M's updateReviewer Update
28 Apr 2026, 11:47Every 2 minutes it drops every single day. SOme days are better than others but every single day its the same issue. We need to keep switching it off and back on again then it drops again as a result my son's speaker is no longer working because we keep switching off and on. It is so FRUSTRATING!!!!! and we paying so much compare to other service providers. Just check how many times it has dropped today ony. YOu do need to send your technician NO question about it. My neighbor was saying they had to change theirs (Openserve) due to the same issue and I think I need to do the same because I'm tired now
BM
Busisiwe M's update28 Apr 2026, 11:47
Reviewer Update
Every 2 minutes it drops every single day. SOme days are better than others but every single day its the same issue. We need to keep switching it off and back on again then it drops again as a result my son's speaker is no longer working because we keep switching off and on. It is so FRUSTRATING!!!!! and we paying so much compare to other service providers. Just check how many times it has dropped today ony. YOu do need to send your technician NO question about it. My neighbor was saying they had to change theirs (Openserve) due to the same issue and I think I need to do the same because I'm tired now
Mweb's replyOfficial
28 Apr 2026, 12:12Hi Busisiwe,
Thank you for taking the time to explain what you’ve been dealing with. We can hear just how upsetting and exhausting this has become, especially when the connection drops repeatedly every single day and starts affecting your household and equipment. Having to constantly reboot just to stay connected is incredibly frustrating, particularly when you’re paying for a premium service.
Given the frequency and consistency of the disconnections you’ve described, this clearly needs deeper investigation. To ensure this is addressed properly, the matter has been escalated, and a request has been logged for a Technical Specialist Team callback to take a closer look at the connection and determine the root cause. The reference number for this callback is MWB***1, and the team will use this to review the line behaviour and next steps, including whether a technician visit is required.
Your experience is not being dismissed, and this feedback will also be shared with our Service Quality Team for review, as ongoing instability like this is not the standard we aim to deliver.
Kind regards,
Mweb Team
Thank you for taking the time to explain what you’ve been dealing with. We can hear just how upsetting and exhausting this has become, especially when the connection drops repeatedly every single day and starts affecting your household and equipment. Having to constantly reboot just to stay connected is incredibly frustrating, particularly when you’re paying for a premium service.
Given the frequency and consistency of the disconnections you’ve described, this clearly needs deeper investigation. To ensure this is addressed properly, the matter has been escalated, and a request has been logged for a Technical Specialist Team callback to take a closer look at the connection and determine the root cause. The reference number for this callback is MWB***1, and the team will use this to review the line behaviour and next steps, including whether a technician visit is required.
Your experience is not being dismissed, and this feedback will also be shared with our Service Quality Team for review, as ongoing instability like this is not the standard we aim to deliver.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 12:12
Official
Hi Busisiwe,
Thank you for taking the time to explain what you’ve been dealing with. We can hear just how upsetting and exhausting this has become, especially when the connection drops repeatedly every single day and starts affecting your household and equipment. Having to constantly reboot just to stay connected is incredibly frustrating, particularly when you’re paying for a premium service.
Given the frequency and consistency of the disconnections you’ve described, this clearly needs deeper investigation. To ensure this is addressed properly, the matter has been escalated, and a request has been logged for a Technical Specialist Team callback to take a closer look at the connection and determine the root cause. The reference number for this callback is MWB***1, and the team will use this to review the line behaviour and next steps, including whether a technician visit is required.
Your experience is not being dismissed, and this feedback will also be shared with our Service Quality Team for review, as ongoing instability like this is not the standard we aim to deliver.
Kind regards,
Mweb Team
Thank you for taking the time to explain what you’ve been dealing with. We can hear just how upsetting and exhausting this has become, especially when the connection drops repeatedly every single day and starts affecting your household and equipment. Having to constantly reboot just to stay connected is incredibly frustrating, particularly when you’re paying for a premium service.
Given the frequency and consistency of the disconnections you’ve described, this clearly needs deeper investigation. To ensure this is addressed properly, the matter has been escalated, and a request has been logged for a Technical Specialist Team callback to take a closer look at the connection and determine the root cause. The reference number for this callback is MWB***1, and the team will use this to review the line behaviour and next steps, including whether a technician visit is required.
Your experience is not being dismissed, and this feedback will also be shared with our Service Quality Team for review, as ongoing instability like this is not the standard we aim to deliver.
Kind regards,
Mweb Team
BM
Busisiwe M's updateReviewer Update
30 Apr 2026, 08:57Hi Mweb
Please cancel my subscription.
Thank you
Please cancel my subscription.
Thank you
BM
Busisiwe M's update30 Apr 2026, 08:57
Reviewer Update
Hi Mweb
Please cancel my subscription.
Thank you
Please cancel my subscription.
Thank you
BM
Busisiwe M's updateReviewer Update
30 Apr 2026, 09:05Please cancel with immediate effect. Getting a new service provider. Thank you
BM
Busisiwe M's update30 Apr 2026, 09:05
Reviewer Update
Please cancel with immediate effect. Getting a new service provider. Thank you
Mweb's replyOfficial
30 Apr 2026, 09:09Hi Busisiwe,
We’re genuinely disappointed to hear that you’d like to cancel your Mweb subscription, and we understand that this decision may come after a challenging experience.
To ensure this is handled smoothly, we’ve notified our Cancellations Team, who will reach out to you to assist with the process and provide the necessary guidance. They will also be in a position to address any outstanding concerns you may have.
Your feedback is important to us and will be shared with our Service Quality Team for review and improvement, as it helps us identify where we need to do better.
Kind regards,
Mweb Team
We’re genuinely disappointed to hear that you’d like to cancel your Mweb subscription, and we understand that this decision may come after a challenging experience.
To ensure this is handled smoothly, we’ve notified our Cancellations Team, who will reach out to you to assist with the process and provide the necessary guidance. They will also be in a position to address any outstanding concerns you may have.
Your feedback is important to us and will be shared with our Service Quality Team for review and improvement, as it helps us identify where we need to do better.
Kind regards,
Mweb Team
Mweb's reply30 Apr 2026, 09:09
Official
Hi Busisiwe,
We’re genuinely disappointed to hear that you’d like to cancel your Mweb subscription, and we understand that this decision may come after a challenging experience.
To ensure this is handled smoothly, we’ve notified our Cancellations Team, who will reach out to you to assist with the process and provide the necessary guidance. They will also be in a position to address any outstanding concerns you may have.
Your feedback is important to us and will be shared with our Service Quality Team for review and improvement, as it helps us identify where we need to do better.
Kind regards,
Mweb Team
We’re genuinely disappointed to hear that you’d like to cancel your Mweb subscription, and we understand that this decision may come after a challenging experience.
To ensure this is handled smoothly, we’ve notified our Cancellations Team, who will reach out to you to assist with the process and provide the necessary guidance. They will also be in a position to address any outstanding concerns you may have.
Your feedback is important to us and will be shared with our Service Quality Team for review and improvement, as it helps us identify where we need to do better.
Kind regards,
Mweb Team