Unsatisfied MWEB/MetroFibre Customer

Yet again, I am totally unsatisfied with the service from both Mweb and Metro Fibre. I have had no internet at home since the 31st of December 2021. Today is the 5th January 2022 and despite numerous phone calls and follows ups and stressing the urgency of having the fibre up and running as we are working remotely, still nothing has been done!! It's all very well saying there is a turnaround time of 3 - 6 WORKING DAYS!! I have spent money buying data everyday in the hope of the problem been attended to. Monthly payments are made promptly deducted, yet our queries are far from being treated promptly and no credit for any downtime ever passed. I am a very dissatisfied customer and will be changing my service provider!