Unsatisfied customer

Hi,

My husband is the person who app**** for our Fibre connection and payment was made on the 3rd of October, we live at 69 Wisecroft Terrace, Longcroft ,Phoenix ,4068.

Now first of all we did not have a line as each unit takes 4 connections( that's what we've been told) We live in the outbuilding and the main house used the connection. After countless calls we had a person come on site and tell us the next team needs to put a point. After one month of waiting we got Tristan from Nano Fibre install a point. I asked my hubby to take his name as we knew problems would arise as within 10mins of his arrival he was done.

Now that was two weeks ago. Today we had the other group come and connect the line but again problems arose. When we called him- Tristan from Nano Fibre Vumatel tel no. ***, he asked to speak to the guys that were installing the line. They tried and tried to no avail. I spoke to him as well and asked him to please come sort out his mess and he blanky told me I needed to phone his Coordinator and he's far away as I needed to make an appointment with him.Do you guys even check the credentials before outsourcing? He was absolutely rude to me and when I asked for his Coordinators number he simply hung up. My hubby tried calling him many times today and he refuses to answer. I'm stuck her with the line but no connection. Now please tell me how long more must I wait and is this how you do business with customers who've already paid?

I am absolutely horrified that after 3 teams came here I'm still waiting. Please I need to be connected as this waiting is getting be very frustrated and I am beyond being nice.

I need vuma tel or mweb to contact my hubby ASAP on *** and get this ongoing problem sorted once and for all.

Please contact me on *** Jacqueline Or my husband *** NIVASHEN