Unsatisfied Customer

Mweb is one of the useless services provider, I wouldn’t recommend it to anyone truth be spoken. I’ve done an application either on the 14th or 15th January 2025 and there was challenge with my B-number of which I understood the reason behind that, I was with Telkom previously and I did a cancellation with them, so they were holding into the B-number and Mweb couldn’t take over, I did call Telkom and with 48hrs the matter was resolved.

After that I informed Mweb that we can proceed with the application. I’ve been taking from pillar to post, I’ll be told to wait for an activation for 24-48hrs till date I’m still waiting. When you call them you wait on the queue for over 20mins.

I’m just disgusted and disappointed with the service that Mweb is giving, I heard good recommendation but it was definitely ***. I just don’t want to hear any stories I’ve heard enough I just want them to do a cancellation clearly they don’t want my business, I’ll take it to the next ISP where they will give me a better service as a customer.