Unsatisfactory service

I waited for my line to be activated for a month, which was done eventually but I calls to follow up on delivery of router as fibre box is activated but I don’t have a router for more than 2 weeks. I’ve been holding for more than an hour then the consultant who was very unprofessional said they will call me back and connect me to the correct department I haven’t received a call. I cancelled my services with Vodacom only to get poor service we haven’t even been a month together but it’s draining already