AM
Asive M
1 reviews | Active since Aug 2022
24 Apr 2026, 13:31
Unsatisfactory Service
Worse service ever received,I have been waiting for my refund from the 28th Feb 2026 and made numerous calls with no luck , the agents there keep promising and the telling me it will take between 10- 15 working days till now nothing has happened.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
24 Apr 2026, 13:35Hi Asive, we understand how frustrating this has been, waiting since 28 February and receiving repeated timelines without any outcome is not acceptable, and we can see why this has caused concern. Your refund was logged with Vumatel by our Support Team, and the process is being handled through their refund channel. Once processed, the refund is issued via PayFast, so you should receive a confirmation email from them as soon as the payment is released. We’re actively tracking this to ensure it progresses and that there are no further unnecessary delays. You’ll be updated as soon as there is confirmation that the refund has been completed. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply24 Apr 2026, 13:35
Official
Hi Asive, we understand how frustrating this has been, waiting since 28 February and receiving repeated timelines without any outcome is not acceptable, and we can see why this has caused concern. Your refund was logged with Vumatel by our Support Team, and the process is being handled through their refund channel. Once processed, the refund is issued via PayFast, so you should receive a confirmation email from them as soon as the payment is released. We’re actively tracking this to ensure it progresses and that there are no further unnecessary delays. You’ll be updated as soon as there is confirmation that the refund has been completed. Kind regards,
The Mweb Team
The Mweb Team
AM
Asive M's updateReviewer Update
24 Apr 2026, 14:10Hi, I received an email on the 30th March stating the same thing about Pay Fast being in contact with me within 10-15 working days to get my banking details , BUT THAT has NEVER happened even today , so the aboVe statement is totally UNTRUE
AM
Asive M's update24 Apr 2026, 14:10
Reviewer Update
Hi, I received an email on the 30th March stating the same thing about Pay Fast being in contact with me within 10-15 working days to get my banking details , BUT THAT has NEVER happened even today , so the aboVe statement is totally UNTRUE
Mweb's replyOfficial
24 Apr 2026, 14:14Hi Asive, we understand your frustration, especially after being told to expect contact from PayFast and then hearing nothing for this long. That gap in follow-through is not acceptable, and we can see why you feel misled.Our team is actively following up on this with the relevant parties to confirm exactly where the delay is occurring and why you were not contacted as expected. We’re focusing on getting a clear, accurate update and ensuring the refund process moves forward without any further breakdown in communication.You will receive confirmed feedback as soon as we have clarity on the next step and timeline.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply24 Apr 2026, 14:14
Official
Hi Asive, we understand your frustration, especially after being told to expect contact from PayFast and then hearing nothing for this long. That gap in follow-through is not acceptable, and we can see why you feel misled.Our team is actively following up on this with the relevant parties to confirm exactly where the delay is occurring and why you were not contacted as expected. We’re focusing on getting a clear, accurate update and ensuring the refund process moves forward without any further breakdown in communication.You will receive confirmed feedback as soon as we have clarity on the next step and timeline.Kind regards,
The Mweb Team
The Mweb Team
AM
Asive M's updateReviewer Update
30 Apr 2026, 09:23Any feedback on the above?
AM
Asive M's update30 Apr 2026, 09:23
Reviewer Update
Any feedback on the above?
Mweb's replyOfficial
30 Apr 2026, 10:18Hi Asive,
Thank you for following up and for your continued patience. We understand how frustrating it is to be waiting for feedback, especially after the expectations that were set earlier.
We’ve sent an urgent follow-up request to our Refunds Team, specifically asking that they prioritise this matter and provide feedback as soon as possible. They are actively reviewing the status and engaging with the relevant parties to move this forward without any further delays. Once feedback is received, the Refunds Team will update you directly, so you are kept informed without having to continue chasing for answers.
Kind regards,
Mweb Team
Thank you for following up and for your continued patience. We understand how frustrating it is to be waiting for feedback, especially after the expectations that were set earlier.
We’ve sent an urgent follow-up request to our Refunds Team, specifically asking that they prioritise this matter and provide feedback as soon as possible. They are actively reviewing the status and engaging with the relevant parties to move this forward without any further delays. Once feedback is received, the Refunds Team will update you directly, so you are kept informed without having to continue chasing for answers.
Kind regards,
Mweb Team
Mweb's reply30 Apr 2026, 10:18
Official
Hi Asive,
Thank you for following up and for your continued patience. We understand how frustrating it is to be waiting for feedback, especially after the expectations that were set earlier.
We’ve sent an urgent follow-up request to our Refunds Team, specifically asking that they prioritise this matter and provide feedback as soon as possible. They are actively reviewing the status and engaging with the relevant parties to move this forward without any further delays. Once feedback is received, the Refunds Team will update you directly, so you are kept informed without having to continue chasing for answers.
Kind regards,
Mweb Team
Thank you for following up and for your continued patience. We understand how frustrating it is to be waiting for feedback, especially after the expectations that were set earlier.
We’ve sent an urgent follow-up request to our Refunds Team, specifically asking that they prioritise this matter and provide feedback as soon as possible. They are actively reviewing the status and engaging with the relevant parties to move this forward without any further delays. Once feedback is received, the Refunds Team will update you directly, so you are kept informed without having to continue chasing for answers.
Kind regards,
Mweb Team