UNSATISFACTORY OUTCOME RECEIVED FROM MWEB

Good Day Hellopeter

I want to thank you profoundly for your assistance in getting Mweb to respond to my enquiries. However, on Friday, 15 May 2026, I received this response follow up with a call by one of their agents.

What does not sit well with me is the fact that the e-mail states that the Finance Team will contact me "to address the billing and disconnection concerns, and clarify the next steps so this can be resolved properly." When contacting me on Friday the 15th instant, the consultant at Mweb explained to me that I have to pay AGAIN a R249.00 for connection and they will write down the "R650.00" or thereabouts that I was indebted to Mweb. Now, I have one question, why do I have to pay AGAIN for connection fees when I had already done so months ago. Due to the poor service received by their technicians who promised to come and set it up properly for me, I was not privileged to use ANY service from Mweb. I instructed the consultant that I refuse to pay connection fees AGAIN and to cancel whatever supposed 'deal' they are offering. I would like them to collect their equipment at my premises and reiterate that I will NOT pay a cent to Mweb for the putrid service received. The consultant averred that because there was no record of me trying to call them I would be liable. To this, I informed her that Mweb is the worse company to try and contact as I had tried many times and after 40 to 45 minutes of being on hold, you are simply cut off. Whilst she apologized profusely, Mweb does not offer an amicable solution to my problem and I am no longer interested in acquiring their services.

PLEASE ASK THEM TO COME AND REMOVE THEIR EQUIPMENT (ROUTER ETC) AS I WILL NOT BE HELD LIABLE AFTERWARDS!

MANY THANKS HELLOPETER ... YOUR SERVICES ARE EXCELLENT!!

Mweb’s reply 13 May 2026 at 09:37 Hi Alfreda, Thank you for taking the time to share this detailed update with us. We understand how upsetting and confusing this situation has been, especially having the router installed, receiving confirmation that the service is active, yet still being unable to use the internet and then seeing notifications about disconnection. Being left without a working service after so much effort is understandably frustrating, and this is not the experience we want for our clients. Given the conflicting communication you’ve received and the fact that the service has not been usable, we’ve arranged for our Finance Team to review your account in full. They will reach out to you directly to address the billing and disconnection concerns, and clarify the next steps so this can be resolved properly. If you require any further assistance, you’re welcome to reach out via a direct message on Hello Peter. Kind regards, Mweb Team