FK
Fehmida K
1 reviews | Active since Sept 2018
13 May 2026, 14:05
Unsatisfactory customer services
My son has an mweb account for few years.We moved house recently logged in the request 1 May 2026 then only the 5 May we received acknowledgement email he spoken to the agent on the live chat she told him the service will be reconnected in two days then the friday morning he received sms stating the account is hold needed documents which he emailed and they received.Everyday from monday he tried to get answers from mweb agents how far along is the application. Still the same answer they waiting on frogfoot to email confirmation of account 13 days to receive an email.Really time consuming chats where you made to wait for hours only to be transferred after an agent is finally available.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
13 May 2026, 14:35Hi Fehmida, we can understand how frustrating this has been, especially after submitting the relocation request on 1 May and still waiting for progress nearly two weeks later. The repeated follow-ups, long chat wait times, and changing updates around the Frogfoot confirmation process have clearly made this far more time-consuming than it should have been. We have escalated the matter directly to our Frogfoot team for further investigation and follow-up on the pending confirmation holding up the reconnection process. The delays and communication gaps you’ve experienced have also been noted as part of the escalation. Our team is currently awaiting feedback from Frogfoot so the reconnection can move forward correctly. Kind regards, The Mweb Team
Mweb's reply13 May 2026, 14:35
Official
Hi Fehmida, we can understand how frustrating this has been, especially after submitting the relocation request on 1 May and still waiting for progress nearly two weeks later. The repeated follow-ups, long chat wait times, and changing updates around the Frogfoot confirmation process have clearly made this far more time-consuming than it should have been. We have escalated the matter directly to our Frogfoot team for further investigation and follow-up on the pending confirmation holding up the reconnection process. The delays and communication gaps you’ve experienced have also been noted as part of the escalation. Our team is currently awaiting feedback from Frogfoot so the reconnection can move forward correctly. Kind regards, The Mweb Team