Unsatisfactory customer service

I am not one to complain but I have been having back and forth endless phone calls for over a month with mweb and all I get is automated email responses. I have been waiting for fibre installtion for over a month now and all I keep hearing is that this is way over turn around time and should've been solved a while ago.

That is all I get. Fibre installation company cannot give me the information I need because mweb is supposed to follow up on my behalf. I understand that we are currently under Lockdown but this is from the 20th of March. Surely by now something must have happened. Working from home is a struggle because of this!

Someone needs to do something.