Unsatisfactory communication and technical service

Mweb Fibre faults cannot be communicated to them as their telephone prompt system does not recognize I.D. number of cell no. The most frustrating thing is you can't get hold of anyone on the technical side as you are normally in a queue with 30 to 60 persons trying to speak to an agent. This implies that their technical department is massively understaffed. Mweb management should try to streamline their telephone system to connect with someone that you could speak to and not put you in a loop. Very frustrating to give your business to a company like this.