Unresponsive technical team, also my internet is very slow

Didn't even want to give them 1 star, don't think they deserve it at all.

I am paying for a 4mbps line, my internet is limited to 1 mbps most of the time, with latency above 600 ms, that is if the internet is working. I have complained about this issue since early January and they haven't fixed my issue yet. It isn't just me complaining about slow adsl in my town, we as a community has created a Facebook page dedicated to slow adsl speeds. I know it is Telkom's exchange but, these two companies can't keep passing the bucket around.

I am very upset with their unresponsive team, who haven't rep**** my query in over 12 days.

I am a very unhappy costumer, who is taking this matter to ICASA