Unresponsive Service and Bad Response

I have just about had it with MWEB. We have had a problem with them since the end of June when we contacted in and asked them to suspend the account which, was confirmed by the contact agent that it will be possible.

We had to move urgently during that time and we only got our Telkom line active around the 10th of August and contacted MWEB to switch our service back on to the new line, which they first had an argument with us due to the July payment and did not switch it back on.

We finally got our line active but are still being charged for the times that we did not have any active line and the whole of July, I have contacted the call center multiple times, explaining what is happening, but still nothing has been done to the account, even though the fault was not on our side. We were never told at the end of June when we contacted them that we had to fill in forms to cancel the service!!!!

To this day I have been put in arrears on my account due to their incompetency, which I would like sorted immediately, even though no one contacts me back.

Since my line was switched on we have had problems with our line speed. Its been over a month and a half months now and we are still running on a 1 meg line which we are technically paying for a 4 meg line. First was the problem with our account that they still haven't sorted out and now this.

MWEB has a really pathetic service and we have been with them for a while now and this is the first time we have had a problem with it. My queries on the website also does not get answered it just hangs there and more and more tell me they will contact me back which they never do!!!!

The way I feel now is that I will never recommend anyone to make use of MWEB!!!