LB
Luan B

1 reviews | Active since Jul 2014

01 Mar 2016, 10:10

Unresponsive links and support

Spending more than an hour in total on the phone to try to get access to cPanel. How long will it take to set up services without any problems...<br> <br> How do you promote a service where the person tells you your services would be active in 24Hrs and then we need to spend another 56Hours waiting for the service and spend 80 minutes + on our own phone account to try to get started because of Technical Problems?<br> <br> Time is money and clearly you have a lot of time...<br> <br>

0
Replies (1)
Mweb
Mweb's reply01 Mar 2016, 13:14
Official
Hello bothl,

Thank you for bringing this to our attention, we appreciate you doing so.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your query has been escalated to our hosting department to investigate and we will remain in contact with you until this has been resolved.

Kind regards
MWEB Client Services

Best regards,