Unresolved internet outage from 10 October 2024, 19:30

I’m in disbelief of the service I’m receiving from Mweb. I spent 30 plus minutes on the phone with technical support every time I call since I reported the outage. The call starts with me providing reference number, and the agent struggling to figure out what the issue is then escalating the ticket. Every time I call my ticket is being escalated with no resolution or feedback. The ISP-Mweb claims the issue lies with the fiber provider(Clear access), while the fiber provider asserts the problem is with the ISP. As a result, I am caught in the middle with no resolution.

Efforts Made: - Multiple calls to Mweb technical support - Multiple calls to Clear access customer support - Troubleshooting steps taken as advised with no resolution