Unresolved Billing Issues and Poor Communication After Service Cancellation

I signed up with Mweb and encountered several issues from the very beginning, including extremely long hold times when calling for assistance.

The delivery of my router took nearly two weeks, and due to these delays and ongoing problems, I decided to cancel my service. Despite the cancellation, I have had to make repeated calls to resolve outstanding matters.

Unfortunately, two months later, Mweb continues to deduct funds from my account and refuses to reimburse me, citing the delayed return of the router. However, no prior communication was provided to inform me of this requirement.

I strongly urge Mweb to address this matter promptly and ensure that all incorrect deductions are refunded.