Unrepresented service

Since the 29th of November I have had no bandwidth. I pay for a 2 mb uncapped package, which I had from April 2015 after I had to also go to Hello Peter to get a 4 Month issue resolved. I logged my first call with MWEB technical support on 4 December 2015 trying to resolve the issue. I have had 5 subsequent calls with Mweb technical support until today. Everytime i am told they do not know what the issue is etc i have asked repeatedly to receive a followup from the escalation monitors on the status of my faults etc. TELKOM finally sent a technician on 19 Decmber to inspect the fault. The line is working now but once again no bandwidth. I am fedup with having to constantly have to follow up with MWeb to get an update in a service I pay for monthly!!! I have had no proper working internet since september 2015. I am going to move to Afrihost, maybe I'll get better customer service from them. Tired of making almost daily customer service calls to MWEB just to receive no help at all.