Unreliable network service

I have never experienced such a bad servive from an internet company, I've been on the phone from the morning trying to speak to a call center agent, starting as caller number 29 as soon as you're caller number1 they drop the call. I'm currently working from home and this is why I need internet connection, yesterday the red light fleshed when I was on duty with a customer and lost my connection, tried all the necessary troubleshooting steps since I also work as a technical associate nothing works, this is the 3rd time I had to be off work since this month started and I have logged a query in the mweb site no response, they never respond to any of my tickets you don't even get an acknowledgement email after you log a query , the only time they respond to a ticket 4days after it has been resolved. Here is my recent system generated ref number for my recent ticket MWB***3. This is hindering me from performing my duties at work that I don't even qualify for Overtime this peak season since I always have internet issues with Mweb. If anyone sees this please respond and if anyone is considering joining mweb I will advise you otherwise coz you'll regret it you will certainly not get your money's worth with this network company!!