Unreliable Billing Practices and Service Disruptions

I enrolled with MWEB in August and specifically requested that my billing cycle commence on the 15th of each month. However, since that time, my service has been interrupted every month prior to the 10th, as they attempt to bill me on the 1st. My internet connection is vital for my livelihood, and I find myself struggling without service for two weeks each month while still paying for a full month's access.

Earlier this month, I contacted MWEB due to yet another non-payment notice. The operator assured me that my account was current; however, as I write this, my account remains disconnected.