GW
Geoff W
1 reviews | Active since Jul 2015
10 Jul 2015, 14:53
Unreliable and slow MWEB ADSL connection
I appointed MWEB as my home internet service provider about 18 months ago. I have been on 4, 6 and 10 Mbps line speeds respectively, at various stages, but MWEB remain unable to maintain speed above 1.5Mbps. (I record the [URL Removed] results on an almost daily basis and MWEB maintains an average between 0.6 and 1.5Mbps). I have logged dozens and dozens of calls with MWEB who \close out"the logs and move on"
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Mweb's replyOfficial
10 Jul 2015, 16:30Hello SADivemaster,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply10 Jul 2015, 16:30
Official
Hello SADivemaster,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services