KM
Karabo M
1 reviews | Active since Nov 2024
09 Apr 2026, 09:27
Unreachable Support, Incorrect Billing & Service Disconnected
I have been billed significantly more than my expected debit order, and my WiFi has been disconnected despite this issue.
I have tried contacting support multiple times daily, spending long periods on calls with no answer. My emails have also not been responded to, and chat support has not been helpful.
I request: • Correction of my billing • Restoration of my service • Urgent assistance
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
09 Apr 2026, 09:55Good day, Karabo,
We completely understand how upsetting it must be to see significantly higher charges than expected while simultaneously being without WiFi. Having to spend long periods on calls, emails going unanswered, and chat support not being helpful can be incredibly frustrating, especially when your internet is essential for work, school, or daily life. It’s understandable that this experience has caused stress and inconvenience, and we appreciate you bringing it to our attention.
We have arranged for our Finance Team to review your account and reach out to provide clarity regarding the billing discrepancy. Your account is still active, so if you are unable to connect, it is likely a general connectivity issue on your Openserve connection. Please try restarting both your router and the Openserve ONT to see if your connection is restored.
If you still require any assistance, please send us a direct message on Hello Peter, and our team will provide further guidance promptly. Your feedback about the difficulty in reaching support has also been shared with our Service Quality Team to help improve response times and service processes.
Kind regards,
Mweb Team
We completely understand how upsetting it must be to see significantly higher charges than expected while simultaneously being without WiFi. Having to spend long periods on calls, emails going unanswered, and chat support not being helpful can be incredibly frustrating, especially when your internet is essential for work, school, or daily life. It’s understandable that this experience has caused stress and inconvenience, and we appreciate you bringing it to our attention.
We have arranged for our Finance Team to review your account and reach out to provide clarity regarding the billing discrepancy. Your account is still active, so if you are unable to connect, it is likely a general connectivity issue on your Openserve connection. Please try restarting both your router and the Openserve ONT to see if your connection is restored.
If you still require any assistance, please send us a direct message on Hello Peter, and our team will provide further guidance promptly. Your feedback about the difficulty in reaching support has also been shared with our Service Quality Team to help improve response times and service processes.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 09:55
Official
Good day, Karabo,
We completely understand how upsetting it must be to see significantly higher charges than expected while simultaneously being without WiFi. Having to spend long periods on calls, emails going unanswered, and chat support not being helpful can be incredibly frustrating, especially when your internet is essential for work, school, or daily life. It’s understandable that this experience has caused stress and inconvenience, and we appreciate you bringing it to our attention.
We have arranged for our Finance Team to review your account and reach out to provide clarity regarding the billing discrepancy. Your account is still active, so if you are unable to connect, it is likely a general connectivity issue on your Openserve connection. Please try restarting both your router and the Openserve ONT to see if your connection is restored.
If you still require any assistance, please send us a direct message on Hello Peter, and our team will provide further guidance promptly. Your feedback about the difficulty in reaching support has also been shared with our Service Quality Team to help improve response times and service processes.
Kind regards,
Mweb Team
We completely understand how upsetting it must be to see significantly higher charges than expected while simultaneously being without WiFi. Having to spend long periods on calls, emails going unanswered, and chat support not being helpful can be incredibly frustrating, especially when your internet is essential for work, school, or daily life. It’s understandable that this experience has caused stress and inconvenience, and we appreciate you bringing it to our attention.
We have arranged for our Finance Team to review your account and reach out to provide clarity regarding the billing discrepancy. Your account is still active, so if you are unable to connect, it is likely a general connectivity issue on your Openserve connection. Please try restarting both your router and the Openserve ONT to see if your connection is restored.
If you still require any assistance, please send us a direct message on Hello Peter, and our team will provide further guidance promptly. Your feedback about the difficulty in reaching support has also been shared with our Service Quality Team to help improve response times and service processes.
Kind regards,
Mweb Team
KM
Karabo M's updateReviewer Update
09 Apr 2026, 12:43As of now i have been on the line for 46 min and i have been told someone called me but i have not received a call
KM
Karabo M's update09 Apr 2026, 12:43
Reviewer Update
As of now i have been on the line for 46 min and i have been told someone called me but i have not received a call
Mweb's replyOfficial
09 Apr 2026, 13:29Good day, Karabo,
Our Finance Team tried to make contact but were unfortunately unable to reach you. Could you please confirm your contact details and provide an alternate number? This will allow us to request another attempt and ensure they can get in touch with you directly.
Please send us a direct message on Hello Peter with your details, and our team will be ready to help.
Kind regards,
Mweb Team
Our Finance Team tried to make contact but were unfortunately unable to reach you. Could you please confirm your contact details and provide an alternate number? This will allow us to request another attempt and ensure they can get in touch with you directly.
Please send us a direct message on Hello Peter with your details, and our team will be ready to help.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 13:29
Official
Good day, Karabo,
Our Finance Team tried to make contact but were unfortunately unable to reach you. Could you please confirm your contact details and provide an alternate number? This will allow us to request another attempt and ensure they can get in touch with you directly.
Please send us a direct message on Hello Peter with your details, and our team will be ready to help.
Kind regards,
Mweb Team
Our Finance Team tried to make contact but were unfortunately unable to reach you. Could you please confirm your contact details and provide an alternate number? This will allow us to request another attempt and ensure they can get in touch with you directly.
Please send us a direct message on Hello Peter with your details, and our team will be ready to help.
Kind regards,
Mweb Team