Unreachable service provider

Second day I have to call in to ask for help on no internet. I locked a query, still nobody has phoned me! why having a query option in the first place? Second day hang on for about 10 minutes to speak to consultant, at least he could tell me the open serve provider had problems in my area. Third day, When I looked at outages, it is closed, the problem Open Serve had. All my neighbors have working internet, I still do not have. Try to call, when asked to confirm my cell number, voice tells me I did not enter a number. So flippen frustrating!!!! Query does not help, phoning does not help, how the hell can they be contacted??