Unproffessional and uninformed service agents!!!!!!!

If there was an option to rate -100 I would be using that right now.

The amount of despair that Mweb has put my housemate and I for the past 3 weeks is unsurmountable. It has been a month since our fibre line has been disconnected.

Between being told by multiple agents that they cant help, contacting Vumatel and doing a conference call, beign transferred from client services to sales and finally having 2 of my calls dropped- I must say im beyond disappointed.

Moegamat ( might be the incorrect spelling) from the sales department has been the most helpful thus far. He was able to identify the problem and follow up on it. However I don't know that the delay is right now. Gugu was the last person I spoke to and she said I should wait til this morning for the line to be up and running. IT IS STILL DISCONNECTED.

Since I work from home, I have now been inconvenienced into having to go to the office to do my work since my line is down. No one wants to take ownership and follow through with making sure that the line is up, however we can surely expect a debit order to run this month- punctually. The username is ***9 if you care to do anything about it since ive already been ignored on Twitter.