Unprofessional,not helpful and don’t care about your customers!!!

Item: Mweb
Rating: 1
Author: palesa M

Please help me understand why I’m being charged so much on my account even after making a payment.First, you tried to charge me a penalty fee for early termination, which I never requested.I was advised to pay the reconnection fee, which I did. I’ve checked my account and seen the same amount listed as “Overdue.”I have been waiting for a call from your staff since I called last week and was given a reference number.I am not going to make any further payments on this account until you clearly explain what I am being charged for.Ref number -MWB***3.

Recently I’ve been communicating with Abdul and suddenly he’s on leant until 24th of March. I’m not receiving any feedback but the billing on my account keeps changing .

This is very unprofessional and I don’t wish to work with you in future.I cannot wait for this contract to end.

Helpful (0)

Replies (1)

palesa M's updateReviewer Update

12 Mar 2025, 13:29

I am still waiting for feedback to date. I have called multiple times, sent proof of payments, and was assured that the penalty fee would be credited. However, I am still receiving messages stating that I need to make a payment on this account before the new MTN LTE can be sent.I don’t know what to do anymore. I work from home but am forced to go to the office due to a lack of data. I have paid everything I was asked to,what is still holding you back from sending and activating the new MTN LTE?The last reference was MWB***3. I have never experienced such poor treatment from a company that claims to prioritize its customers!

These two:*** and *** are ignoring my emails.
You are not responding to emails, and even here, there is no response. It’s clear that customer service is not a priority for you!

palesa M's update12 Mar 2025, 13:29

Reviewer Update