Unprofessional unreliable unreal!!

*** *** QqqqqID Number: *** 088

So my brother and i split the bill for the 100mbps line with mweb. I use them for my work. They stopped taking payments from his account March 25. Since yesterday we have no internet and i am unable to work. When we phone mweb they say they cannot see any payment but they also cannot send a link to pay because the account is active. Apparently we pay vuma direct so they shifting the blame to vuma. Service provider anf isp not speaking to each other and consumer unable to work. No one taking responsibility.