UNPROFESSIONAL service

WHAT A UNPROFESSIONAL EXPERIENCE WITH THEM. I WAITED 36 MINUTES ON MY CELLPHONE BEFORE THEY ANSWER, AND THEN SHE TELLS ME THAT THERE IS A BIG INTERFERENCE ON MY LINE I MUST JUST HOLD ON, SHE WILL FIX IT. WAITING ANOTHER 5 MINUTES, THEN THEY CUT THE CALL! HOW FRUSTRATING. NOW WE HAVE NO INTERNET NOR WI-FI!! THEY ARE THE VERY WORST INTERNET SUPPLIER I EVER DEALT WITH.