Unprofessional service

Good Day

Complaint for my MWEB installation, I got a call from the agent 30/06/2025 requesting I avail myself for the installation today 01/07/2025 at 12H00 (noon). I did as agreed and half eleven I was at home. I asked my manager to give me time to go there since I work as a Field service technician. Waited until after half 12. After I decided to call the line that was sent with the confirmation e-mail which was answered around half 1 and still no technician came. We talked and the other person on the line said my appointment was rescheduled to 14h00. I waited for a call around that time still nothing. Now I am home it's 16:53 and still no response

I FEEL THAT THERE IS LACK OF Professionalism FROM THE INSTALLER, NO WAY TO CALL THEM DIRECTLY WHEREBY I ALSO WORK FOR SOMEONE SO I CANNOT JUST PICK UP FROM THE OFFICE TO ATTEND TO THEM WHEN THEY NEED ME. APPOINTMENTS ARE MADE TO SCHEDULED OTHER Appointments THAT WERE THERE BEFORE I GOT THIS ONE. I WORK IN Costomer SERVICE AND ANYTHING OVER 15MINS I HAVE TO CALL AND Apologies. IF I CANNOT MAKE IT EVEN SEND AN E-MAIL BUT THE PEOPLE I TEND TO HAVE TO KNOW WHY I WAS LATE.

I don't think this is a good to start a new relationship or maybe contact hello Peter for the extremely bad service I received today? Its after hours and I have appointments for the rest of the week outside town. How do we solve this and I need feedback

Called the call centre now and now getting any help