UNPROFESSIONAL MWEB SERVICE

On the 14July I paid R470 to Mweb’s Nedbank Acc, account.***. I did immediate payment bcos it was from Capitec yo NedbankObviously Meeb received the payment the very same as it was a pay and clear payment .On the 7th July Mweb send a message to say the account will be disconnected if not paid.I then say tell my son not to worry Becks I had paid on the 4th.We then left it at that.Mweb went ahead and disconnect us, we are not sure when bcos the people at house were not home until on the 25thJuly..So we only got a report then that the Wifi is disconnect.We try and check Mweb technical team and we were unfortunate to get A VERY IGNORENT TECHNICAL TEAM PERSON.THIS PERSON FIRST SAYS WE PAID HALF OF WHAT WE WERE DUPPOSE TO PAY HENCE WE WERE DISCONNECTED.Mind you for the option we took , we supposed to pay R470 which is what we paid on the forth. This ******** person then say our package is for R599 so we only paid R470 .To be reconnect we need to pay the difference R129 plus reconnection if R99.We my son ask them check when was our package increased because we have been paying R470 since 2025 and with NO PPROBLEMS.The IGNORENT TECHNICAL TEAM TURNS AROUND SAYS “OH MY MISTAKE I GOT CARRIED AWAY”.As if that was not enough, Meeb then say we still have to PAY A RECONNECTION FEE.So our question is what reconnection bcos here is the POP , we paid 3days before the sent reminder that we needed to pay.Maybe Mweb technical team thinks people are stupid bcos really how is this happening.This mean we paid for the service did not receive , which is irritating bcos its already month end and our wifi is not working ,worse we still having the UNNECCESARY BACKAND FORTH WITH MWEB. We are looking for another service provider asap bcos MWEB IS UNPROFESSIONAL AND THEY HAVE PROVEN YHIS ON SEVERAL OCCASIONS.They think they are the only service provider and unfortunately they are NOT. We need our REFUND FOR THE MONTH IOF JULY THAT WE WERE WRONGFULLY DISCONNECTED WHEN HAD PAID MWEB AND WE HAVE A POP TO PROVE THAT..