UNPROFESSIONAL, ***********, RUDE STAFF - WASTING AIRTIME AS IF IT'S FOR FREE !!!

I HAVE A PROBLEM WITH MY EMAIL BOX AND CALLED YOUR TECHNICAL LINE FOR ASSISTANCE.

I HAD 105 MINUTES (1 HOUR AND 45 MINUTES) CALL TIME ON MY PHONE.

AFTER WAITING ON THE LINE FOR 45 MINUTES, MY CALL WAS ANSWERED. WHEN BEN, YOUR AGENT ANSWERED, I ASKED HIM TO GIVE ME A CALL BACK - BECAUSE MY AIRTIME WAS GOING TO RUN OUT, BUT BEN BLUNTLY REFUSED !!!

WE WERE DOING EVERYTHING AS BEN TOLD US TO DO, REPEATING THE SAME THING 5 TO 7 TIMES. WITHOUT ANY SUCCESS.

MY WIFE REMINDED BEN THAT THE TIME IS GOING TO RUN OUT, BUT HE THEN STARTED TO LECTURE MY WIFE TO STAY CALM INSTEAD OF SORTING THE PROBLEM OUT.

AFTER A TOTAL OF ANOTHER 45 MINUTES WITH BEN ON THE LINE, NOT GETTING ANYWHERE AND NOT BEING ABLE TO SORT ANYTHING, HE BLUNTLY AND RUDELY JUST CUT THE CALL.

IN TOTAL 90 MINTUES CALL TIME GONE TO HELL !

I AM SO PIzZED OFF WITH THE TYPE OF SERVICE YOU HAVE BEEN DELIVERING TO THE PUBLIC IN THE PAST 3 YEARS. YOU HAVE GONE DOWN THE DRAIN AT AN EXTREMELY FAST PASE !!!!!!!!!!

THIS IS MY WORK EMAIL ADDRESS WHICH I MUST HAVE IN ORDER TO ATTEND TO MY CLIENTS' WORK.

IT HAS TAKEN ME 30+ MINUTES TO DO THIS REPORT AND THAT *********** BEN HAS NOT EVEN MADE AN EFFORT TO CALL ME BACK OR TRY TO SOLVE THE PROBLEM.

THIS IS UNPROFESSIONAL AND UNACCEPTABLE !!!!!!!!!!!!!

I DEMAND YOU TO CALL ME BACK AND GET THIS ZHIT SORTED TODAY OR WE WILL CUT OUR TIES WITH YOUR UNPROFESSIONAL MANNERISM IMMEDIATELY --- ENOUGH IS ENOUGH !!!!!!!!!!