Unprofessional and Unhelpful service

Mweb technical support is very unprofessional. After having a constant issue going on for 2 to 3 weeks now. I called in again to report the same issue, i got through an agent by the name of Mpyiseli who was very rude and unpleasant. After explaining to him that I had reported the same issue previously he continously passed the blame over to my infrastructure connection. Which I explained to him was not the case as I had the infrastructure technicians out who said it was clear from them and immediately after that I contacted Mweb and an agent there said it was correct and did a reset where the issue I was having which was no internet access was corrected there. Mpyiseli refused to listen or to even assit and kept saying to do a reset which I advised I already did the normal troubleshooting before contacting but he insisted I do it again and then again passed the blame over to my infrastructure connection. However what he was not aware of was I had connected my infrastructure company before contacting Mweb and they said it was clear. It was clear Mpyiseli was not very helpful and was not looking for a solution but was quick to pass the blame over and stuck to that. Mpyiseli needs to be trained as it was evident he was just reading from a manual which only had the normal troubleshooting and after that he was clueless what was the next steps.