Unprofessional and misleading service

I contacted mweb on the 1st Dec 2020 via telephone,the application was done telephonically,i was informed that the whole process would be finished in 7-10 days from placing an order,only on the 18th of Dec 2020 the router was delivered,i contacted Mweb many times over before the 18th and tried to cancel the order,i even paid the early cancellation fee for the connection,i emailed Mweb requesting the address where to I can send the unopened router back to but got no response,Mweb sent me emails stating that an amount will be deducted from my account for the subscription but then a different amount was deducted,i even sent emails to Mweb on their home page,i had to reverse debt orders for the subscription,i have tried numerous times to get hold of Mweb to cancel the order but I get transferred to this consultant then to that consultant,i find this very unprofessional and misleading and am even willing to pay for the courier of the unopened router back to Mweb but I have not received any address whatsoever,my 1 star rating that I am giving is actually to much,Mweb must actually get -10 star rating for their poor and unprofessional service