JT
Jeanique T
1 reviews | Active since Jan 2020
05 Jun 2026, 15:21
Unpleased client
They are the worlds worst.Manager tells client there are annoying.Account details are wrong and still havent been updated. Payment was made to them and still they say we havent paid them.The worlds worst wifi service is mweb why are they in our country if they cant do their jonb and provide the service we are paying for
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Mweb's replyOfficial
05 Jun 2026, 15:55Hi Jeanique,
We understand how confusing and frustrating it must be to receive conflicting information about your account, especially when payments have already been made and you’re trying to get clarity on what’s outstanding. Situations like this can understandably cause concern.
After reviewing your account, we can confirm that the total amount due was R2,659.90, and a payment of R2,405.00 has been received. The reason you are still receiving notifications is because there is an outstanding balance of R254.90 remaining on the account.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
We understand how confusing and frustrating it must be to receive conflicting information about your account, especially when payments have already been made and you’re trying to get clarity on what’s outstanding. Situations like this can understandably cause concern.
After reviewing your account, we can confirm that the total amount due was R2,659.90, and a payment of R2,405.00 has been received. The reason you are still receiving notifications is because there is an outstanding balance of R254.90 remaining on the account.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 15:55
Official
Hi Jeanique,
We understand how confusing and frustrating it must be to receive conflicting information about your account, especially when payments have already been made and you’re trying to get clarity on what’s outstanding. Situations like this can understandably cause concern.
After reviewing your account, we can confirm that the total amount due was R2,659.90, and a payment of R2,405.00 has been received. The reason you are still receiving notifications is because there is an outstanding balance of R254.90 remaining on the account.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
We understand how confusing and frustrating it must be to receive conflicting information about your account, especially when payments have already been made and you’re trying to get clarity on what’s outstanding. Situations like this can understandably cause concern.
After reviewing your account, we can confirm that the total amount due was R2,659.90, and a payment of R2,405.00 has been received. The reason you are still receiving notifications is because there is an outstanding balance of R254.90 remaining on the account.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team