1 reviews | Active since Mar 2010
unpaid bill /??????
During December 2015 my MWEB email address were paid according to MWEB they did not receive payment and suspended the service, i emailed proof of payment to them and to date the email address are still not re connected as the "can not get hold of me " but i did not need to phone the to suspend the service and all of a sudden have to use my airtime to phone them...next thing a letter of demand for payment for the months i can not use the email address or will be handed over to ITC BA for further collection. PAYMENT for a none working service MWEB should really wake up and check the poor service they deliver
Good day DPNC
Thank you for raising your concerns.
Multiple departments tried getting hold on you since December 2015 to no avail. We have also called during the hours you said you can only take calls, however, could still not get hold of you.
We tried calling again this morning in the hope of getting hold of you as we would like to resolve your query.
We are also available via email in which we have communicated with you. The number provided on Hello Peter is not the same on your account, goes to a different person.
Please contact our collections department on the number SMS'd and we will call you back immediately.
Kind regards
MWEB Client Services
Good day DPNC
Thank you for raising your concerns.
Multiple departments tried getting hold on you since December 2015 to no avail. We have also called during the hours you said you can only take calls, however, could still not get hold of you.
We tried calling again this morning in the hope of getting hold of you as we would like to resolve your query.
We are also available via email in which we have communicated with you. The number provided on Hello Peter is not the same on your account, goes to a different person.
Please contact our collections department on the number SMS'd and we will call you back immediately.
Kind regards
MWEB Client Services