D
Deenesh
1 reviews | Active since May 2026
11 May 2026, 08:47
UNHAPPY MWEB BUSSINESS CLIENT
this is a 2nd review to hello Peter with MWEB I've been a business client with MWEB since 2016 on the 30 April(the agent advised the order process will be 24hour) i ordered a new service my Order number X***3 ON THE 30TH April to date nothing I've been calling since to no avail chatted with many agents on the chats I've held on at some stages like the entire day i am looking for an alternative service provider at the moment my MWEB account number is ***3 my cell number is *** I'm giving MWEB till the COB business to sort me out i am absolutely frustrated with there services and a very unhappy client
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
11 May 2026, 10:17Hi Deenesh,
We understand how frustrating and exhausting this has been, especially as a business client since 2016, after placing an order with the expectation of a 24‑hour turnaround and then experiencing days of waiting, repeated follow‑ups, and extended hold times. Feeling left without progress or clear communication, particularly when your business depends on the service, is understandably distressing and not the experience we want for our customers.
We’ve requested the team handling DStv orders to urgently look into your order and to provide you with an email update as soon as possible. The context around the delays, the order reference provided, and the urgency of your situation have been clearly highlighted so this can be addressed with priority and clarity.
Your experience and feedback will be shared with our Service Quality Team for review, as this highlights critical gaps in communication and turnaround that need improvement.
If there’s anything further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist where possible.
Kind regards,
Mweb Team
We understand how frustrating and exhausting this has been, especially as a business client since 2016, after placing an order with the expectation of a 24‑hour turnaround and then experiencing days of waiting, repeated follow‑ups, and extended hold times. Feeling left without progress or clear communication, particularly when your business depends on the service, is understandably distressing and not the experience we want for our customers.
We’ve requested the team handling DStv orders to urgently look into your order and to provide you with an email update as soon as possible. The context around the delays, the order reference provided, and the urgency of your situation have been clearly highlighted so this can be addressed with priority and clarity.
Your experience and feedback will be shared with our Service Quality Team for review, as this highlights critical gaps in communication and turnaround that need improvement.
If there’s anything further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist where possible.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 May 2026, 10:17
Official
Hi Deenesh,
We understand how frustrating and exhausting this has been, especially as a business client since 2016, after placing an order with the expectation of a 24‑hour turnaround and then experiencing days of waiting, repeated follow‑ups, and extended hold times. Feeling left without progress or clear communication, particularly when your business depends on the service, is understandably distressing and not the experience we want for our customers.
We’ve requested the team handling DStv orders to urgently look into your order and to provide you with an email update as soon as possible. The context around the delays, the order reference provided, and the urgency of your situation have been clearly highlighted so this can be addressed with priority and clarity.
Your experience and feedback will be shared with our Service Quality Team for review, as this highlights critical gaps in communication and turnaround that need improvement.
If there’s anything further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist where possible.
Kind regards,
Mweb Team
We understand how frustrating and exhausting this has been, especially as a business client since 2016, after placing an order with the expectation of a 24‑hour turnaround and then experiencing days of waiting, repeated follow‑ups, and extended hold times. Feeling left without progress or clear communication, particularly when your business depends on the service, is understandably distressing and not the experience we want for our customers.
We’ve requested the team handling DStv orders to urgently look into your order and to provide you with an email update as soon as possible. The context around the delays, the order reference provided, and the urgency of your situation have been clearly highlighted so this can be addressed with priority and clarity.
Your experience and feedback will be shared with our Service Quality Team for review, as this highlights critical gaps in communication and turnaround that need improvement.
If there’s anything further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist where possible.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
11 May 2026, 10:17Hi Deenesh,
We understand how frustrating and exhausting this has been, especially as a business client since 2016, after placing an order with the expectation of a 24‑hour turnaround and then experiencing days of waiting, repeated follow‑ups, and extended hold times. Feeling left without progress or clear communication, particularly when your business depends on the service, is understandably distressing and not the experience we want for our customers.
We’ve requested the team handling DStv orders to urgently look into your order and to provide you with an email update as soon as possible. The context around the delays, the order reference provided, and the urgency of your situation have been clearly highlighted so this can be addressed with priority and clarity.
Your experience and feedback will be shared with our Service Quality Team for review, as this highlights critical gaps in communication and turnaround that need improvement.
If there’s anything further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist where possible.
Kind regards,
Mweb Team
We understand how frustrating and exhausting this has been, especially as a business client since 2016, after placing an order with the expectation of a 24‑hour turnaround and then experiencing days of waiting, repeated follow‑ups, and extended hold times. Feeling left without progress or clear communication, particularly when your business depends on the service, is understandably distressing and not the experience we want for our customers.
We’ve requested the team handling DStv orders to urgently look into your order and to provide you with an email update as soon as possible. The context around the delays, the order reference provided, and the urgency of your situation have been clearly highlighted so this can be addressed with priority and clarity.
Your experience and feedback will be shared with our Service Quality Team for review, as this highlights critical gaps in communication and turnaround that need improvement.
If there’s anything further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist where possible.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 May 2026, 10:17
Official
Hi Deenesh,
We understand how frustrating and exhausting this has been, especially as a business client since 2016, after placing an order with the expectation of a 24‑hour turnaround and then experiencing days of waiting, repeated follow‑ups, and extended hold times. Feeling left without progress or clear communication, particularly when your business depends on the service, is understandably distressing and not the experience we want for our customers.
We’ve requested the team handling DStv orders to urgently look into your order and to provide you with an email update as soon as possible. The context around the delays, the order reference provided, and the urgency of your situation have been clearly highlighted so this can be addressed with priority and clarity.
Your experience and feedback will be shared with our Service Quality Team for review, as this highlights critical gaps in communication and turnaround that need improvement.
If there’s anything further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist where possible.
Kind regards,
Mweb Team
We understand how frustrating and exhausting this has been, especially as a business client since 2016, after placing an order with the expectation of a 24‑hour turnaround and then experiencing days of waiting, repeated follow‑ups, and extended hold times. Feeling left without progress or clear communication, particularly when your business depends on the service, is understandably distressing and not the experience we want for our customers.
We’ve requested the team handling DStv orders to urgently look into your order and to provide you with an email update as soon as possible. The context around the delays, the order reference provided, and the urgency of your situation have been clearly highlighted so this can be addressed with priority and clarity.
Your experience and feedback will be shared with our Service Quality Team for review, as this highlights critical gaps in communication and turnaround that need improvement.
If there’s anything further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist where possible.
Kind regards,
Mweb Team
Best regards,