Unhappy

I have 3 network fibres with them and was happy till recently. I requested to have one device be moved from flat 38 to flat 37 and was given a run around. Whilst waiting to be moved they then decided to deactivate my device. Called their department and asked them why and when will this be restored I was told they don't deal with turn around time. That's the response I got from Thembisile today 20th March at 16h00. I have already paid and expected to continue paying for a service that I never received