MM
Modiegi M
1 reviews | Active since Oct 2017
10 Mar 2026, 16:37
Unhappy customer
They refuse to tell me why I am billed twice in one month. My package is 2k monthly and now I am expected to pay 4k in a month and I refused and that led to my disconnection
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
10 Mar 2026, 16:45Hello Modiegi. Thank you for reaching out. We understand how concerning it must be to see double-billing and the impact it has had.We have arranged for our Billing team to review your suspended account and get in touch with you to discuss the payment and the way forward as soon as possible. R^
Mweb's reply10 Mar 2026, 16:45
Official
Hello Modiegi. Thank you for reaching out. We understand how concerning it must be to see double-billing and the impact it has had.We have arranged for our Billing team to review your suspended account and get in touch with you to discuss the payment and the way forward as soon as possible. R^
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Modiegi M's updateReviewer Update
10 Mar 2026, 17:18I recieved a call from Mweb Abraham's who now tells me that the amount I paid in January on the 27th was for the 3 days in January. Please make me understand. This product I have been using for 4 years and suddenly I pay for 3 days and billed a month in advance
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Modiegi M's update10 Mar 2026, 17:18
Reviewer Update
I recieved a call from Mweb Abraham's who now tells me that the amount I paid in January on the 27th was for the 3 days in January. Please make me understand. This product I have been using for 4 years and suddenly I pay for 3 days and billed a month in advance
MM
Modiegi M's updateReviewer Update
10 Mar 2026, 17:21I am not happy with Mweb and will never recommend their services to anyone. What a way to spoil my mood
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Modiegi M's update10 Mar 2026, 17:21
Reviewer Update
I am not happy with Mweb and will never recommend their services to anyone. What a way to spoil my mood
Mweb's replyOfficial
11 Mar 2026, 09:04Hi Modiegi, thank you for your message and for sharing your concerns. We can see that you have already spoken with a member of our billing team regarding the charges on your account. To ensure everything is clearly explained, we have requested that the billing team contact you again to further clarify the charges, including the amount paid on 27 January and how the billing cycle was app****. They will review the details with you and provide a clear explanation of the billing on your account. Thank you for your patience while the team follows up. U^
Mweb's reply11 Mar 2026, 09:04
Official
Hi Modiegi, thank you for your message and for sharing your concerns. We can see that you have already spoken with a member of our billing team regarding the charges on your account. To ensure everything is clearly explained, we have requested that the billing team contact you again to further clarify the charges, including the amount paid on 27 January and how the billing cycle was app****. They will review the details with you and provide a clear explanation of the billing on your account. Thank you for your patience while the team follows up. U^