Unhappy Customer

I am a MWEB CUSTOMER and I had happened to lose my LTE SIM card and I called and requested a sim replacement. They sent me a link to submit my documents and told me it takes 24 hours to process the documents then the sim will be couriered to me. It’s been over 2 weeks without any communication and I’ve been calling technical support they make you hold for HOURS not minutes HOURS! I’ve bought airtime worth millions just trying to get assistance from a service provider I PAY every MONTH without PROBLEMS. TF!