VL
Venetia L
1 reviews | Active since May 2025
14 Mar 2026, 13:13
Unhappy customer
Hi good day I just wane say I did reply to say I missed the call of them but they didn't phone back and I don't have that much money for airtime to return they call I did email them to say I was too late to answer I was at work so I can't use my phone while working and is always on vibrate so nothing was resolve
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Replies (1)
Mweb's replyOfficial
16 Mar 2026, 08:50Hello Venetia. We understand how frustrating it can be to miss calls and struggle to connect due to work and airtime constraints. We can see that our Customer Service Collections team tried reaching you a few times without success. To assist, we have requested an email to you with details regarding your account and the next steps as soon as possible.
Your experience has been shared with our teams to ensure better follow-up and support in the future. We are here for you and will email you soon.
Kind regards,
Mweb Team
Your experience has been shared with our teams to ensure better follow-up and support in the future. We are here for you and will email you soon.
Kind regards,
Mweb Team
Mweb's reply16 Mar 2026, 08:50
Official
Hello Venetia. We understand how frustrating it can be to miss calls and struggle to connect due to work and airtime constraints. We can see that our Customer Service Collections team tried reaching you a few times without success. To assist, we have requested an email to you with details regarding your account and the next steps as soon as possible.
Your experience has been shared with our teams to ensure better follow-up and support in the future. We are here for you and will email you soon.
Kind regards,
Mweb Team
Your experience has been shared with our teams to ensure better follow-up and support in the future. We are here for you and will email you soon.
Kind regards,
Mweb Team