Unhappy client

Hi Nontando, we understand your frustration around the repeated price increases and the impact it has on your monthly bill, especially when it feels like it has changed several times in a short period. We also acknowledge the difficulty you’ve experienced reaching support, particularly with the long waiting times. To clarify the changes on your account, the increases you’ve noticed are not arbitrary adjustments from Mweb alone, but are driven by changes from the underlying infrastructure provider that supplies the network service in your area. These updates are then reflected on the service as they come into effect, which is why you may see them at different intervals. We do recognise that consistency and clear communication around pricing is important, and your concern around how often these changes occur is valid. If you would like, we can have your specific billing breakdown reviewed so you have full clarity on each adjustment app**** to your account. If you still need assistance, we’re here to help ensure everything is properly explained and any confusion is fully addressed. Kind regards,
 The Mweb Team