Unhappy client

I moved premises on the 1st of July . I informed Mweb about the move on the 25th of June. I have been trying to follow up on the installation of my fibre service following my recent move to a new premises. I contacted their call centre and was kept on hold for two hours without assistance, after which the call was abruptly disconnected.

I have since received a message stating that my order is delayed because installers are allegedly trying to contact me. This is not accurate—I have had my phone on at all times and have not received any missed calls. I have also been monitoring my email inbox regularly, and there has been no communication from your team.

I tried reaching out on their chat line on the app and still no joy.

Please urgently assist in resolving this matter.