UNHAPPY CLIENT

Good Day, my account number is ***7 Order number x***. i upgraded on the 8 of August 2022 and phoned yesterday about a new router which was included in my order which i then was informed that it was not but on my account it clearly states uncapped 20mph plus router after speaking to the sales department he decided to put me through to technical which i don't understand why she then put met through to someone else to help me i was then informed that someone will call me back i have not received any call from your offices yet????????? This is unacceptable and no one can tell me why am i not receiving a new router as stated on my account and order if someone does not phone me by the end of today i will not be paying my account until the new router is delivered you are not delivering the service to me as stated on my account and therefor can not be payed for something not received. I will also move to another service provider who will provide the service you are clearly not cable to do if i dont receive any answers today. Supply me with an email address to put in a complaint or ask what is going on as i will not be calling your offices again after being on the phone and holding for more than 40 min. You are wasting my airtime.