DL
Deon L
1 reviews | Active since Sept 2025
04 Jun 2026, 17:03
Unhappy!
First they were fast to sign a new customer, everything look good from my pov. Now I'm trying to get hold of them to give me answers. Customer service useless, in two days over 180min gone, because you have to wait in line and hope they don't cut you off when you reach first in line. So, at this stage I wonder if I should still move to them for a ISP!
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Replies (1)
Mweb's replyOfficial
05 Jun 2026, 09:14Hi Deon,
We understand how frustrating it must be trying to reach support for extended periods, especially when moving your service and need clear answers. When signing up, the experience should be smooth and consistent from start to finish, not something that leaves you uncertain. We can see that you were in contact with an agent this morning, and the matter has already been escalated to the network provider for further handling. The team remains actively engaged in moving this forward and ensuring your sign‑up process is finalised as smoothly as possible.
If you need further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly step in to assist.
Kind regards,
Mweb Team
We understand how frustrating it must be trying to reach support for extended periods, especially when moving your service and need clear answers. When signing up, the experience should be smooth and consistent from start to finish, not something that leaves you uncertain. We can see that you were in contact with an agent this morning, and the matter has already been escalated to the network provider for further handling. The team remains actively engaged in moving this forward and ensuring your sign‑up process is finalised as smoothly as possible.
If you need further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly step in to assist.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 09:14
Official
Hi Deon,
We understand how frustrating it must be trying to reach support for extended periods, especially when moving your service and need clear answers. When signing up, the experience should be smooth and consistent from start to finish, not something that leaves you uncertain. We can see that you were in contact with an agent this morning, and the matter has already been escalated to the network provider for further handling. The team remains actively engaged in moving this forward and ensuring your sign‑up process is finalised as smoothly as possible.
If you need further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly step in to assist.
Kind regards,
Mweb Team
We understand how frustrating it must be trying to reach support for extended periods, especially when moving your service and need clear answers. When signing up, the experience should be smooth and consistent from start to finish, not something that leaves you uncertain. We can see that you were in contact with an agent this morning, and the matter has already been escalated to the network provider for further handling. The team remains actively engaged in moving this forward and ensuring your sign‑up process is finalised as smoothly as possible.
If you need further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly step in to assist.
Kind regards,
Mweb Team