Unfairly Prejudiced by Mweb

I have recently moved into a new house and have tried in vain to get Mweb to release the fibre line to my new service provider. I have written confirmation from the previous owner who has emigrated that they have cancelled their services with mweb. In fact the email is to mweb advising of the cancellation. I have called your cancellation department and spoke to an unprofessional, dismissive, condescending individual by the name of Wade who was of no assistance to me. In fact I would advise that you teach your staff proper customer service etiqutte if you expect to get ahead in these digital times.

In light of the Covid-19 pandemic I work from home and require internet access. It baffles my mind how I cannot get up and running because mweb is holding me up when I am not a customer and neither is the previous owner....

I am unfairly prejudiced because of the previous owner poor choice of a service provider: mweb.

Is there anybody in their customer service department who can urgently assist?

Would not recommend their services to anyone!