unfairly billed for mweb account which I did not use even for a single day but says I am owing

Good day,

Can you please assist me with the mweb account which they are billing me for something that I didn't even use even for a single day.

I'm very concerned with mweb saying I am owing them but I haven't received any airtime/data from them.

Account no: ********** 5 which they claim is my account can you please assist me to clear my name because this confusion will damage my credit profile.

your assistance will be highly appreciated.

Sibusiso Khumalo ********** 175 **********